During this period, Sara became extremely anxious, despondent and depressed. She often rang her case manager, Brenda, in great distress, questioning why the move was taking so long. Homefinder UK’s staff are experienced in handling such situations and trained to support applicants throughout the process.
Given the high levels of anxiety, the Homefinder UK team sought and offered Sara another property but unfortunately Sara was not happy with this alternative, which she declined. After many further weeks, the original property was signed-off as ready for habitation and Sara finally moved into her 3-bed property to start life afresh.
Homefinder UK negotiated for the sending local authority to pay for the taxi fare for Sara’s viewing and they also gave her £500 for furniture and white goods. The landlord of the new property also assisted Sara by helping her to complete relevant forms and arranged for the energy supply to be connected.
Sara’s response at the end of her relocation journey was: “Brenda, my angel, helped me and my children to have a new home. I am grateful for all Homefinder UK’s help and support. I am also thankful to the receiving landlord who was patient during the viewing and assisted with forms.”