Developing a national accessible housing channel
In June 2020, we have set up an expert steering group involving wheelchair users to help improve our property adverts. Our priority was to understand their needs when searching for an accessible home, so that we can reflect it online.
Since then, we have been working with housing providers and local authorities to trailblaze this channel as part of the pilot.
We have also received guidance from a housing occupational therapist to create a checklist for surveyors and housing officers. This checklist helps housing providers to collect essential information once wheelchair properties become available.