Protecting your privacy is very important to us. Our goal is to treat the personal information you provide to us with the most respect and in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and the policy of the Council or Housing Association whose site you are contacting us through.
Please note that this Site is also governed by the Terms and Conditions of Use. We urge you to review the Terms and Conditions of Use before proceeding further on this Site.
Information collected & how it is used
You can visit this Site without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the name, address, the IP address and domain you used to access this Site, the type and version of the browser and operating system you are using, and the website you came from and visit next. This information is used by us to measure the number of visits, average time spent, page views, and other statistics about visitors to this Site in general.
We may also use this data to monitor site performance for systems administration purposes, to make this Site easier and more convenient to use and to report information in aggregate form to our advisers (e.g. how many visitors log in to this Site). We only link IP addresses if you are using an online form and the session information is recorded against your application.
Personal information collected via online forms will only be used for the purpose indicated and for research purposes to improve the service and will be held in a secure manner.
Any information submitted to the Websites by visitors shall be used by Home Connections in accordance with the GDPR. Any visitor who submits information to the Websites warrants that the information provided is complete, true and accurate in all respects.
We may also use your information to keep you informed by email, telephone and/or mail about social housing opportunities, updates and additional products and services which we consider may be of interest to you and to conduct research and compile reports.
Information collected when you bid for a property
The information you have provided in making a housing application is legally managed by the Borough or Housing Association you have applied to. It can be made available to your own landlord, medical assessors or fraud prevention services for the purpose of verifying your details and circumstances.
If you bid for a property owned by a Housing Association or any other landlord than the one you are registered with, some of your relevant personal information may be made available to them. If you are a successful bidder, details will be provided to allow the landlord to contact you and confirm your suitability for the property. Making a bid for a property is seen as your consent for this information to be passed onto the other landlord. Without this information, they would be unable to process the application. Please contact us with any concerns.
We may also aggregate statistics that we gather about the visitors to the Site, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.
Secured and Protected Personal Information
We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.
When we need to share personal data with our partners, for example, the local authority, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.
To help us ensure confidentiality of your personal information, we will ask you (and any of your representatives) security questions to confirm your identity when you contact us and as may be necessary when we contact you. We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).
We may share your information without seeking your consent first. This may be with a Partner Landlords or Local Authorities, Agencies committed to protecting public funds and/or preventing fraud in line with the National Fraud Initiative, Police and other relevant authorities (e.g. Department of Work & Pensions, Probation Service, HM Revenue and Customs) in relation to the prevention and detection of crime, the apprehension of offenders or the collection of tax or duty.
Any information provided will not be used for any other purpose without your permission and will not be kept longer than necessary. If you are concerned about providing your personal information online, please contact us and we will arrange alternative means for you to provide this information.
As part of Home Connections LTD, Homefinder UK is committed to upholding your rights in respect of your personal data. Through the provision of our privacy notice, we will be open and transparent about how and why we use your personal information.
You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR). They need to be made in writing and we ask that your written request is accompanied by proof of your address and identity. If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.
If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).
In response to SARs, we will provide you with a copy of the information we hold that relates to you in maximum one calendar month within which to provide you with the information you’ve asked for. We will try to provide this as soon as possible.
Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. To help us keep your records accurate, please informs us at any time your details change.
You are also entitled to request the deletion or removal of personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data.
In some circumstances, you can ask us to restrict processing, in case you disagree with the accuracy of personal data, unless there are compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defence of legal claims.
You can tell us if you object to our processing of your personal data, based on legitimate interests. If you’d like to talk to us about your rights, you can contact us.
Cookies are small pieces of data stored by your Internet browser on your computer’s hard drive, which permits us to recognize you when you access this Site. If you are browsing, a cookie is used to help us measure the number of visits, average time spent, page views, and other statistics relating to your use of this Site. If you are searching, a cookie is used to carry the search request data from the request page to the results page. This cookie, by itself, doesn’t tell us your email address or who you are. If you decide to register for any of our services, we may collect additional information, for example, to make a housing application. Please note portions of this Site will not function if you do not accept cookies. Tracking user preferences also helps us serve you targeted advertising. Targeted advertisements are probably more interesting for you and are more productive for our advertisers.
This site contains links to other sites. Home Connections is not responsible for the privacy practices or the content of these sites and while we monitor and review the sites we are linked with we cannot fully endorse or be responsible for any losses resulting from any externally linked sites.