Lewisham council’s move-on strategy: going the extra mile for the applicants
Other techniques that the south London council has employed to great effect are training frontline officers to equip applicants with the tools needed to be independent. From workshops that help clients gain practical skills such as applying for financial support, to information packages covering all they need to know about their housing options. Simultaneously, Lewisham Council ensures that the most vulnerable applicants are not excluded by providing financial support towards rent arrears, paying rent in advance, or paying for travel and removal costs on a case-by-case basis. The council also uses translation service Language Line so that language barriers do not exempt people from obtaining the help they need. The council uses Crown Savers Fund combined with their annual budget to make this possible.