We are pleased to announce that Homefinder UK has made the Housing Digital Innovation Awards 2022 shortlist for ‘Best Customer Service / Experience Innovation’!
The Housing Digital Innovation Awards is a brand-new award ceremony to celebrate the most innovative products, services and technology this year. It highlights organisations that made a tangible difference to housing providers and tenants.
The Best Customer Service / Experience Innovation category shines a light on organisations that continually strive to improve the experience for their customers – something that Homefinder UK has put at the forefront of its work in the past year.
Committed to continually evolving its service, Homefinder UK has implemented a new online registration model that reduced the number of ineligible housing applicants by 67%. This way, Homefinder UK’s case management team could focus on building relationships with those eligible to receive support and help them find their ideal home. This year alone, Homefinder UK has helped 235 households secure social housing in different parts of the country.
Amongst the implemented innovations, Homefinder UK revamped its website for a better user experience. The improvements were not limited to look and feel. It also covered improved content, including more information about the newest Homefinder UK's projects, Revive Scotland and Accessible NOW Channel. Providing better information across all pages, users on a journey to find social housing can better navigate the website to find the information they need.
Eligible applicants have benefitted from the website improvements and increased communication with their case managers. One domestic abuse survivor registered with Lewisham council shared:
“I would like to say a great big thank you to Homefinder UK for all their help. From emails to calls, they have assisted me in finding a new home. The contact and communication with the team have been amazing. I have felt updated every step of the way. The Homefinder UK site is also extremely easy to use, letting me know what is available for me. I deeply appreciate all that they have done.”
The Housing Digital Innovation Awards winners will be announced at the awards ceremony on Thursday 10th February 2022 at Edgbaston Cricket Ground, Birmingham. Click here to see the full shortlist.