“You’ve changed lives” What our partners say about Homefinder UK
Every move we support has a ripple effect, transforming not just where someone lives, but how they live. Over the past year, our partnerships with local authorities and housing providers across the UK have reached new milestones, and the feedback from both housing providers and applicants show just how far that impact goes.
Download our latest Impact Report to discover how Homefinder UK is helping local authorities relieve housing pressure, reduce homelessness, and change lives across the UK.
Milestones that matter
In July, Waltham Forest Council celebrated their 60th move through Homefinder UK — a huge achievement that reflects the strength of our long-term partnership.
Not long after, Southwark Council hit their 33rd move, including two recent long-distance relocations: one to Mansfield, the other to Middlesborough.
The view from local authorities
For local authority teams, Homefinder UK is more than a property-finding service, it’s a trusted extension of their housing support services.
For councils, these moves help reduce the financial strain of temporary accommodation, free up local housing stock for those most in need, and support residents in achieving long-term stability.
This feedback from Royal Borough of Kingston demonstrates what this can mean for those that successfully move using our service:
I’d like to say a very big thank you for the way you worked with our client to resolve his housing issue promptly with due care, consideration, patience, professionalism and understanding at the time when all other housing options failed and he had lost hope.
Waltham Forest Council passed on feedback after a complex relocation case which reflects the care and professionalism they experience when working with our team:
Please acknowledge the professional level that [my case manager] plays in her role and the respect she carries.
What it means for applicants
Behind every statistic is a personal story.
One applicant from Waltham Forest, who had to leave the area for safety reasons, told us:
From start to finish, [my case manager] has been exceptional. She always went out of her way – even on annual leave – to make sure I was OK and to get my exchange confirmed with everything I needed.
From Southwark, two more applicants shared their gratitude:
I have my own home now, which is amazing! Thank you for all your patience and help!
I just wanted to say a big thank you for all your help in securing such a great 3-bedroom house for me and the kids. We couldn’t have done it without you!
A mother from Rotherhithe wrote after her daughter was rehoused:
You restored my faith in humanity… you shone a light where there was dark. You changed my daughter’s life and gave her safety and independence.
A Wandsworth applicant with dyslexia shared:
I have tried various avenues and was let down. Speaking with a real person, who explains everything clearly, gives me hope.
Why it matters
These messages show the real value of the partnership we offer. Councils and Homefinder UK working together, supported by case managers who go above and beyond, to help people take the next step in life.
From safety relocations to family reunions - from accessible services to renewed hope, every move tells a story worth sharing.
Proven success in rehousing those most in need
Our 24/25 Impact Report shows not only the human impact but also how we help councils save money.
Are you a local authority or housing provider?
Help us change more lives. Start working with us today!